Warranty Principle

Scope of Application
  • During the warranty period (or when the new car is prepared), Authorised dealers will provide warranty services for vehicle failures caused by factors such as product design, manufacturing, assembly and raw material defects, and confirm that the faulty parts need to be repaired or replaced through Authorised dealers inspection. If it meets the new car warranty conditions, the warranty cost shall be borne by Authorised dealers.
  • Related parts, including auxiliary materials, which are damaged directly by the failure of the warranty parts.
Not Applicable Scope
  • Failure or damage caused by failure to perform free maintenance, scheduled maintenance, inspection and repair as required by this manual.
  • Failure or damage caused by maintenance, scheduled maintenance, inspection and repair.
  • Vehicles that have not been repaired and maintained according to the company's maintenance requirements.
  • Vehicles whose production date, purchase date, mileage, VIN code, and high voltage battery serial number cannot be confirmed.
  • Direct or indirect damage to parts caused by improper use, human damage and accidents (such as car accidents, etc.).
  • Any failure caused by the use of spare parts other than those provided by our company and the use of oils, fluids and greases other than those specified in this manual.
  • Any device or accessory modified by itself without the permission of our company, and any device or accessory not assembled by our company.
  • Appearance changes or corrosion of electroplated parts, paint films, rubber coverings and soft interior parts during normal use.
  • The expanded loss caused by the failure of the vehicle to go to Authorised dealers for maintenance in time, or the continued forced use without following the suggestions.
  • Damage caused by force majeure factors such as natural disasters.
  • Damage due to special use circumstances (e.g. competition, requisition, military action, etc.).
  • Very slight sensory sensations not due to material and manufacturing defects, or sensory sensations that occur only in very specific operations.
  • External damage and rust caused by sand, gravel or other forms of collision, surface scratches, dents, damage caused by insects, bird droppings, tree sap, tar, acid rain, hail or lightning strikes, industrial emissions and pollutants, improper use.
  • The loss of time or income caused by the inability to use the car during the maintenance period, as well as related telephone bills, accommodation and board expenses, travel expenses, towing fees, transportation expenses, crossing tolls and various commercial losses, etc., are not covered by the warranty.
  • Damage or malfunction of the high voltage battery caused by the following factors:
    • Parking the vehicle for more than 14 days when the high voltage battery charge is zero or near zero;
    • Exposing the vehicle to temperatures above 49° C for more than 1 day;
    • Exposing the vehicle to temperatures below -20° C for more than 7 days;
    • Deliberately damageing the high voltage battery to shorten its life;
    • Direct burning of the high voltage battery;
    • Daily charging while maintaining high battery levels;
    • Immersing the high voltage battery in water or other liquids;
    • Disassembling the high voltage battery or having it repaired by non-factory-authorised technicians;
    • Incorrect charging procedures or use of improper charging equipment;
    • Indirect damage caused by failure to repair existing faults.
  • Gradual capacity loss (like all lithium-ion batteries, high voltage battery capacity gradually decreases over time. Battery failure due to normal gradual capacity loss is not covered under warranty.)